AI enhanced customer experiences

Automatized campaigns integrated with your contact center. Interact with you customers consistently and persist the context on all channels

Other topics

Enhance the Customer Experience with AI

Improve the brand experience with personalized customer journeys that showcase products through the use of advanced analytics and machine learning.

Getting to personally know each customer is great for business. Remember the days when you walked into the store and people knew your name and taste? Your customer still does and is looking for that same personalized touch. Data shows that brands who create that unique and personal relationship create loyal customers that will come back for more. Fortunately, at DFX5 we have developed a set of Artificial Intelligence toolkits that enable your brand to create personalized and segmented brand experiences with customers.

It all starts with the customer journey. To create the personalized touch, the first step is to understand how the customer is progressing through your sales pipeline. We use a series of cloud-based tools to identify the real customer journey. From clicking an ad, to navigating the site, completing a profile, checking out, placing an order, and subsequent follow-ups, we discover the complete customer journey.

Once the customer journey is discovered we then monitor all steps in the process and integrate real-time data analytics. Equipped with the journey and the data we then begin a process of training artificial intelligence models to understand customers’ needs and personalize all communications. The models track all activities and perform analysis on the data. The outcomes yield customer segmentations that can be used to deliver targeted ads.

All interactions are tracked and produce vast amounts of data. The data is captured into centralized data lakes that empower your team to explore information in real-time and make decisions based on then current market conditions. We are proficient in building data lakes in S3 and performing analysis on the data using machine learning algorithms using Sagemaker. Once the machine learning algorithms are fed with cleansed data, then they are ready to automize any campaign. For the campaigns we use Amazon Pinpoint, which is a flexible and scalable outbound and inbound marketing communications service which allows us to connect with customers over channels like email, SMS, push, or voice.

At DFX5, we have certified AWS Solution architects and ML specialist, which are ready to help you build brand new solutions for personalized customer experiences. Go ahead and contact us today to get started.

DFX5 is a global company with offices in Miami, Prague, and San Juan. Focused on technology consulting, DFX5 specializes in the use of innovative solutions, offered by Amazon Web Services. The DFX5 team is composed of cloud experts who are certified as Solutions Architects, Professionals, and Specialists in fields like Data, Analytics, Machine Learning, and more.

DFX5 delivers best-in-class solutions following best-practices and well-architected frameworks. Our proven success with Fortune 500 companies around the world is a testament to the utmost commitment we have with our clients. At DFX5 we are honored that our clients bestow upon us the confidence to manage their technology infrastructure. We are emboldened to continue growing and expanding our services following our proven methodologies.

Do not hesitate to contact us, and we can emerge on the journey together!

Don´t hesitate to contact us. Take a first step and start your journey today.