Self-service, cloud-based contact center

With today’s changes in technology, social distancing, and remote work, the importance of providing top customer service is paramount. Your company must be the best in the eyes of your current clients, and it all starts with your contact centers. 

With DFX5’s brand new contact center platform you will become a “customer centric” organization that delivers client solutions based on the needs of their clients. Our contact centers provide automated responses, auto-pay, frequently asked information in multiple channels, and so much more. At DFX5 we can deliver contact center solutions, which makes customer feel valuable, the hallmark of a loyal client. 

Modern businesses should pay focus on retaining existing customer bases above all else. Remember that while pursuing new clients is always an important task, it typically cost a company 5X (five times) more than retaining an existing one.

Being able to manage omni-channel communications via chat, email, text, social, and phone call prevents awkward moments that limit sales. When a customer needs to repeat their responses multiple times on multiple channels it becomes a problem. Avoid the mishaps on the little details and focus on providing what your customer needs and increasing sales. 

At DFX5 we work hard so that you can focus on serving your customer, and we don’t just stop at the contact center. Given we leverage the cloud, our solutions have the potential of enhancing the customer experience to new heights. Focus on using advanced analytics and machine learning, save money with data management saving strategies, and perform automated marketing campaigns. Real time reports empower your business intelligence and metrics gauge your key performance indicators. The potential is unlimited.

DFX5 experts are ready to guide you journey to become one of the most centric companies and provide the best customer experience!

Amazon Connect

Self-service, cloud-based contact center


Speech Analytics

Sentiment analysis thanks to transcribed calls


CTI Integrations

Personalized experience thanks to integration with CRM


Skills-Based Routing

Customers served by professionals in the field


Total Cost of Ownership

Optimized TCO thanks to effective usage of resources



Historical analysis of a call center performance


Real-Time Metrics

Real time overview of call center operations


Outbound Calling

Automatized outbound calling.


Call recordings

Securely stored call recordings


Virtual Desktop Interfacing

Call center client running in the cloud


Screen Capture

360 visibility on agents interaction with custoers


Artificial Intelligence

AI analysis on data generated by call center


Disaster Recovery

Call center DR solutions always ready for no cost


Post-Call Survey

Customers feedback captured on the call or automatized email


Omni Channel

Integrated omni-channel communication with customers

Building next generation contact centers


We are recognized as an industry partner

Why Choose DFX5?

DFX5 is a global company with offices in Miami, Prague, and San Juan. Focused on technology consulting, DFX5 specializes in the use of innovative solutions, offered by Amazon Web Services. The DFX5 team is composed of cloud experts who are certified as Solutions Architects, Professionals, and Specialists in fields like Data, Analytics, Machine Learning, and more.

DFX5 delivers best-in-class solutions following best-practices and well-architected frameworks. Our proven success with Fortune 500 companies around the world is a testament to the utmost commitment we have with our clients. At DFX5 we are honored that our clients bestow upon us the confidence to manage their technology infrastructure. We are emboldened to continue growing and expanding our services following our proven methodologies.

Do not hesitate to contact us, and we can emerge on the journey together!